Privacy Policy for Suzuki Kasur Motors

Effective Date: January 1, 2026

Suzuki Kasur Motors (“us”, “we”, or “our”), an authorized dealer of Pak Suzuki Motor Co. Limited, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application (the “App”), or interact with us at our physical location.

Information We Collect

We collect various types of information to provide and improve our services to you. The specific information collected depends on your interactions with us.

  • Personal Information: Information you provide voluntarily, such as your name, email address, postal address, phone number, identification details (like CNIC), and vehicle registration details. We collect this when you:
    • Inquire about a vehicle or service.
    • Schedule a service appointment.
    • Register for an account or loyalty program.
    • Apply for financing or make a purchase.
    • Participate in surveys, contests, or promotions.
  • Payment Information: If you make a purchase, we collect necessary payment or billing information, such as credit card numbers or bank account details. This data is handled securely via associated payment gateways.
  • Usage Data (Website and App): When you access our website or App, we may collect information your browser or device sends, such as your IP address, browser type, pages visited, time spent on pages, and other usage statistics. This helps us analyze trends and improve user experience.
  • Location Data: We may collect information about your general location to help you find nearby services, only with your consent where required.

How We Use Your Information

We use the information we collect for various business purposes, including:

  • Service Delivery: To provide the products and services you request, respond to your inquiries, and fulfill orders and transactions.
  • Customer Support: To manage your account, provide customer service, and address complaints or feedback.
  • Communication: To send you updates, relevant service information (e.g., service reminders, warranty details), and, with your explicit consent, marketing and promotional materials about our products and services.
  • Improvement & Personalization: To enhance and personalize your experience on our website and App, develop new features, and conduct internal analysis and research.
  • Legal & Security: To comply with legal obligations, prevent fraud and criminal activities, and protect our rights, property, or safety, and that of our users or the public.

Disclosure of Your Personal Data

We may share your information in specific circumstances with third parties who help us operate our business.

  • Pak Suzuki Motor Co. Limited: As an authorized dealer, we may share information with Pak Suzuki Motor Co. for warranty registration, recall notifications, and ensuring proper product support.
  • Service Providers: We may share data with third-party vendors, consultants, and other service providers (e.g., payment processors, hosting services, marketing agencies) who perform services on our behalf. These third parties are obligated not to disclose or use the information for any other purpose than their assigned task.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

We do not sell or rent your personal details to unaffiliated third parties for their independent marketing purposes without your explicit permission.

Data Security

We take reasonable precautions and employ appropriate physical, technological, and operational security measures to safeguard your personal information from loss, misuse, unauthorized access, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have rights regarding your personal information, which may include:

  • Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in the communication or by contacting us directly.
  • Erasure: You may request that we erase your personal data, subject to certain legal obligations we have to retain records for a certain period.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Suzuki Kasur Motors:

  • Email: hr@suzukikasur.com
  • Phone: +923041116484
  • Address: 6 KM Main Ferozpur Road, Kasur